F.A.Q

  • DO YOUR PRODUCTS CONTAIN SULFATES? 

Absolutely not! Our products are 100% all natural, organic, and chemical free! This includes sulfate free, paraben free, gluten free, and most are even vegan!

 

  •  CAN I USE THE GLAM & GROW HEALTHY HAIR SYSTEM WHILE PREGNANT OR NURSING?

Of Course! Our products are created with 100% all natural, organic, and pure ingredients!

 

  • CAN I USE THE GLAM & GROW HEALTHY HAIR SYSTEM ON MY INFANT, TODDLER, OR CHILD?

Yes! Founder, Vee Sheppard actually created the Glam & Grow Hair Healthy Hair System for her oldest daughter, when she was 9 months old and has had amazing results! We recommend waiting until atleast 3 months of age for certain products, as that is the age most pediatricians promote the introduction of essential oils.

 

  • MY PRODUCT LOOKS SLIGHLY DIFFERNT THAN THE PICTURE. I CAN SEE A SUBSTANCE OR WHAT SEEMS TO BE DEBRIS IN MY PRODUCT?

Please keep in my that our products are 100% handmade and processed. All essential oils and herbs carrier oils are pressed and strained in house. Due to this, some herbs and sediments tend to pass through the straining process into the product. It is completely natural and does not contaminate product. 

Also note that our products are free from harsh preservatives. So natural settling and separating of ingredients is normal. Some ingredients also take different forms when under sever hot or cold temperatures. Please give product a shake, stir, or slight heat to get product back to original state. This in no way effects the quality of the product.

 

  • WHAT'S THE DIFFERENCE BETWEEN THE GLAM & GROW HEALTHY HAIR STIMULANT AND THE HERBAL INFUSED REPLENISHING OIL? AND DO I NEED BOTH?

The Glam & Grow Healthy Hair Stimulant is packed with Biotin and Vitamins A, C, & E, to nourish and feed the scalp. The blend of 100% pure essential oils like peppermint and rosemary, increase blood circulation and revitalize dormant hair follicles. It also contains light weight carrier oils like Jojoba, which mimics the scalps natural oil (sebum) and aids in dry and itchy scalp relief. This hair growth elixir is great all around but focuses on the scalp.

The Glam & Grow Herbal Infused Replenishing Oil focuses on the hair strands to promote moisture AND length retention! This perfect all purpose oil is great when used for hot oil treatments, oil washes, and everyday nourishment! Packing known favorites like Fenugreek Seeds, Vitamin E and Jamaican Black Castor oil, this sealant has what it takes to reduce shedding, breakage, and split ends!

So in conclusion, YES! You absolutely need both if you are looking for a complete healthy hair care regimen! These two products aim differently, but ultimately have the same goal, to promote growing, glowing, and GLAMOROUS hair!

 

  • DO YOU RECOMMEND MIXING PRODUCTS FROM THE STYLE COLLECTION? 

We HIGHLY recommend using a moisturizing base before applying ANY styler! But we do not recommend mixing the stylers, they were formulated to perform best individually! Here’s a guide on what styler combos may work best for your hair type! 

FINE & CURLY: Miracle Spray + Gel OR Smoothie OR Mousse + Stimulant Oil

MEDIUM & COILY: Miracle Spray and/or Balm + Gel OR Smoothie OR Mousse + Stimulant Oil OR Herbal Oil

THICK & KINKY: Miracle Spray AND Balm + Gel OR Smoothie OR Mousse + Herbal Oil

If your hair is a mixture of any categories, use a mixture of suggested products you know you hair may love! Feel free to email or chat us with questions! 

 

  • WHAT CAN I EXPECT FOR SHIPPING AND PROCESSING TIMES:
ORDER PLACED    FULFILLMENT ORDER SHIPPED
Monday 5-7 Business Day Processing Wednesday
Tuesday 5-7 Business Day Processing Thursday
Wednesday 5-7 Business Day Processing Friday
Thursday 5-7 Business Day Processing Monday
Friday-Sunday 5-7 Business Day Processing Friday 

 

If orders have been purchased under a sale/promotion or if  items are not in stock, please plan for an additional 5-7 business days, as products are not in stock and readily available to be shipped. 

Shipping is through USPS, and transit time is generally 1-3 business days.

Pleased keep in mind that our products are handmade in small batches to ensure quality, hand poured, and handled with love. We promise it's worth the wait!

 

  • HOW DO I GO ABOUT A REFUND/EXCHANGE?

Due to the nature of our business, we DO NOT OFFER REFUNDS OR EXCHANGES once the order has shipped! 

The ONLY exception is fulfillment error or product damage upon arrival. In this event please mail us your order back via USPS and we will resend out the new correct order. 

Thank you for understanding, and we always look forward to helping you in any way!  

  • MY ORDER WAS SHIPPED, BUT I NEVER RECEIVED IT?

We will do our best to help assist in any way possible. Please note that we are not responsible for any orders returned due incorrect/incomplete address or due to failure to sign/pick up. If your order is returned to us, reshipping is at customers expense. If order is lost in transit back to us, reorder is at the expense of customer.

No refunds, credits, or replacements will be issued for orders that have a confirmed delivery to the order address on file. 

Any Chargebacks initiated without initially contacting us to resolve, will automatically result in a forfeiture of any exchanges or credit.
All fraudulent chargebacks will be disputed, then turned over to collections.